Understanding the household
Everything your clients have said is readable in plain language. This chapter is the range of what’s worth asking, and none of it changes the project.
Ask questions of what they said
Ask in plain language, with nothing to select first. It answers from everything on the project and every claim carries a citation you can open to the exact interview line. Ask it to retrieve and you get the statements themselves; ask it to interpret and you get an argument instead.
Asked to find
What has everyone said about the garage?
All three of them have raised it, and for three different reasons. James wants it as a workshop, Sarah wants it as somewhere to put things on a Saturday, and Emma mentioned it once as the only place her bike fits.
Asked to work something out
What does the way she describes her afternoons suggest about where the office should go?
Her afternoons are described almost entirely in terms of interruption: the saw starting without warning, and the light going by four. Both are about the room she is in rather than the work she is doing, which suggests the office is in the wrong place rather than badly equipped. She never asks to move it. She asks for the sound to move instead, which is worth reading as loyalty to the room rather than as a constraint on where it can be.
Ask where they pull against each other
Different machinery, and the reason this chapter exists. Ask where your clients pull against each other and it reads across the whole household and names the tension, with both sides cited. The disagreement is almost always specific rather than general.
Chat · Mitchell Residence
Where do Sarah and James pull against each other?
Three places, and all three are about the same six hours.
The garage. Sarah: I can’t take a client call while the saw is running. James, in the same interview: I need alone time to recharge, and I don’t want to be banished out there. Neither of them is asking the other to stop. They are asking for different things from one room.
Saturday afternoon. Sarah: Saturday afternoon is mine. I cook, and I spread out. James: Saturday is when I get four or five hours at a stretch. They independently named the same window as the one they protect.
And one of yours. You recorded that the garage is the obvious place for the workshop, which sits against the kitchen theme's move to put a door to the outside in that same room. Your own observations are held to the same test as theirs.
Why none of this is saved
All 12 partsA reading is true at the moment you asked for it, and drifts the second a new answer lands. So the statements are kept and the reading is remade each time. Which is why the same question, asked a month later, gives you a better answer.